Frequently Asked Questions
Everything you need to know about your cozy essentials.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking link via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your request.
How do I ensure I pick the right size?
Each product page features a detailed size guide. Since our fabrics are designed for a relaxed fit, we recommend ordering your usual size, or sizing down if you prefer a more tailored look.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How should I care for my Just Cozy apparel?
To maintain the softness of our fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or laying flat to dry.